1. Check out our illustrated guide to downloading your purchases using iTunes.

1. Why do I need to provide billing information during registration?
2. How do I modify my billing information?
3. How do I change my email address or password?
4. Why am I being prompted to authenticate (enter a username and password) in iTunes?
5. Why can't I log in?
6. Why is my Country not listed on the registration page?
7. Is there a cumulative list of all the videos that I've purchased?
8. My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
9. Troubleshooting Failed Authorizations and Payment Declines.

1. Why is iTunes required in order to download my purchase(s)?
2. What devices are compatible?
3. I don't have an iPod so why would I want to purchase any of these videos?
4. I've downloaded my purchase(s), when playing them why do they keep stuttering and skipping?
5. What are the minimum system requirements to watch the downloaded videos?
6. How do I download my purchases?
7. My download fails, what do I do?
8. Why are some of my purchases are not listed in my purchase feed inside of iTunes?
9. My downloaded purchase(s) disappeared from iTunes, how do I get them back?
10. Can I re-download my purchase(s)?
11. Can I burn my downloaded purchase(s) to DVD-Video and watch them on a DVD player?
12. Why has my download been disabled?
13. Where are my purchased videos when I sync to my iPod?

1. What kind of videos are available for download?
2. Can I download these videos from outside the U.S.?
3. How much do the downloads cost?
4. How long does it take to download a purchased video?
5. What format are the video downloads encoded in?
6. Will higher resolution downloads be available?
7. After purchasing a video download, how long do I have to watch it before it expires?

Are you experiencing a technical issue and have not been able to resolve it yourself and require further assistance?

Please use one of the following support options to contact our support department.

1. Resolving iTunes playback issues (Windows 2000/XP)
2. Resolving iTunes playback issues (Windows Vista)
3. How to enable iTunes in the Windows Vista Firewall
4. Trouble installing iTunes or QuickTime for Windows
5. How to back up your media in iTunes